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FAQ for Mobile Operators

  1. Question: What will Emoze do for my company?

Answer: Emoze enables your company to offer value added services to your subscribers. Emoze mobile push email and messaging strengthens customer loyalty, encourages the use of data and increases ARPU.

  1. Question: Can I preload Emoze and offer it as a white label email solution?

Answer: Yes, Emoze can create all the email screens to reflect your brand with your logo and icons. If desired, Emoze can also provide localization services to offer messaging in your chosen language.

  1. Question: Can Emoze integrate with my network's billing system?

Answer: Yes, Emoze interfaces easily with your existing network including billing, provisioning and SMSC systems.

  1. Question: How does Emoze synchronization and security work?

Answer: Emoze has developed a unique, patented messaging technology based on content routing only. Emoze never stores any information while transferring messages from the data source to the mobile device. The synchronization between the mobile device (client) and the email data source is done in real time. Although the client maintains an open socket all the time, battery consumption is optimized and data transmissions are compressed and encrypted to conserve power and costs for the end-user.

  1. Question: Can Emoze be installed on all the different mobile devices that my company offers?

Answer: Emoze supports the widest range of mobile devices, such as Nokia handsets using Symbian, Samsung, HTC and LG using Windows Mobile and, of course a wide range of J2ME devices. Currently, iPhone is supported only for Enterprise. The Android operating system will be supported soon.

  1. Question: How does Emoze handle PIM?

Answer: Emoze offers total synchronization of contacts for mobile devices that support this feature. For calendar events, like meetings and appointments, the events are synchronized and can be accepted from the mobile device

  1. Question: How does Emoze handle email attachments?

Answer: Most types of attachments are supported including pictures, video, PDF and MS Office Files. Emoze uses transcoding to enable users to read documents that do not have native support on the device.

  1. Question: Does Emoze provide ongoing technical support?

Answer: Emoze technical support can be contacted by email support@emoze.com