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FAQ for Enterprise

  1. Question: How will Emoze help my business?

Answer: Emoze helps increase productivity in your business; empowering employees with total mobility and giving them continuous access to the office from any location at any time.

  1. Question: Is the Emoze for Enterprise solution for small to medium businesses or can it serve large corporate networks?

Answer: Emoze is for everyone. The Emoze for Enterprise solution is scalable and can serve small-medium businesses as well as large corporate networks.

  1. Question: Is integrating Emoze with my corporate network technical and complex?

Answer: Emoze integrates easily with your corporate network operating behind network firewalls. The integration is not complex. There isn't even a need to open any ports inbound into your corporate network.

  1. Question: Can Emoze work if my company is using a proxy server?

Answer: Yes, Emoze uses the standard http ports on your company's proxy server, which are the same ports that your browser uses to connect to the Internet

  1. Question: Does integration with Emoze for Enterprise require the installation of special anti-virus or anti-spam software?

Answer: Emoze for Enterprise is transparent and works with all of your existing network anti-virus and anti-spam software. There is no need for special installations or additional software.

  1. Question: What kind management tools does Emoze for Enterprise offer?

Answer: Emoze for Enterprise offers centralized management via an easy to use GUI interface called the Admin Console. The Admin Console enables centralized, secure management and control over users and the system.

  1. Question: How does Emoze for Enterprise enable IT to manage users?

Answer: The Admin Console enables the creation of IT policies to manage specific situations. A business policy might be to restrict access to folders or subfolders enabling one person access to one type of folder while denying it to another. For example, a secretary may have access to a manager's calendar but not to the manager's inbox.

  1. Question: How does Emoze synchronization and security work?

Answer: Emoze has developed a unique, patented messaging technology based on content routing only. Messages are sent only when the receiving device is open. Emoze never stores data on any 3rd party server. All transmissions are compressed and are securely protected with AES encryption.

  1. Question: How is Emoze synchronization different than Microsoft ActiveSync?

Answer: Emoze is optimized for mobility ensuring that mobile batteries last longer. Emoze is more secure using AES encryption not just SSL. In addition, Emoze is true mobile, push mail unlike other email programs, including Microsoft ActiveSync, that actually poll the server, which is expensive and drains the battery, every few minutes to check for new mail.

  1. Question: How does Emoze messaging handle attachments and personal data?

Answer: Emoze supports most types of attachments including PDF and Microsoft office documents. Emoze uses transcoding to enable user to view programs that are not native to the mobile device. When using MS Outlook, Emoze for Enterprise can provide full PIM. Contacts and calendar events are supported for other data sources depending on the device capability. Emoze supports synchronization of contacts and enables users to initiate and respond to calendar events.

  1. Question: Can the Emoze handle zipped files?

Answer: Zipped or packaged attachments can be opened only if your cell phone has a dedicated application for it.

  1. Question: Which version of Microsoft Exchange does Emoze for Enterprise require?

Answer: Emoze works with all versions of Microsoft server from 2003 up.

  1. Question: What about the Emoze infrastructure, is there high availability and redundancy?

Answer: Emoze offers both hosted and in-house infrastructure. Emoze can be configured with high availability and full redundancy to prevent any loss in performance. In addition, Emoze offer scalability allowing your organization to grow with ease.

  1. Question: What is my TCO (Total Cost of Operation)?

Answer: Emoze gives your business the best bottom line with minimal hardware investment and lower operating costs. IEmoze offers a low TCO for several reasons:

    • Push email reduces data charges and optimizes performance
    • Minimal investment in server hardware
    • Ability to use existing mobile devices
    • Simple and easy to use – no need for a dedicated IT staff

  1. Question: Does Emoze provide ongoing technical support?

Answer: Emoze technical support can be contacted by email support@emoze.com